Martin Cooke
Nationality
British
Gender
Male
Date of birth
31/05/1980
Countries interested in
South Korea
Available from
ASAP
Full/Part time
Full
Education
(1/2007 - 7/2009) Leeds Trinity and All Saints- MBS (Master of Business Studies) (Merit), Horsforth, Leeds, West Yorkshire, UK • Master's Degree • Modules successfully completed: Research Methods; Strategic Management; Starting and Running your own Business; Operations Management; Human Resources Management; Contemporary Organisational Issues, Accountancy, Marketing, and a Dissertation on the implications of an ageing UK population for technology companies. (9/2002 - 6/2005) UW Aberystwyth- BScEcon(Hons) International Politics and International History (2:1), Aberystwyth, Ceredigion, Wales, UK • Bachelor's Degree • Modules included: Key concepts in International Politics, The Middle East in the 20th Century, Classical Theory in International Relations, Ideas and Practice in American Politics, Elections in the UK, Research Methods, and dissertation on the role of European Christian lobbies and opinions as a potential barrier to Turkish EU entry
Employment history
Technical Services Administrator (4/2008 – 12/2009) Capita Financial Group, Leeds, West Yorkshire LS12 6NT, UK • Role involves providing and updating technical data on stocks-and-shares Funds and investments (unit trusts and OEICs, and also ISAs) to clients, data providers, and high-level corporate representatives. Includes requirement to resolve in-depth queries and issues, and present high-quality, accurate information according to strict deadlines. Additional responsibilities include liaising with other departments, updating procedural documents, systems testing, and assistance in training and development of new staff. Strong emphasis on acquiring and employing detailed knowledge of individual schemes and maintaining productive working relationships with various areas of the business, as well as external companies and agencies. Customer Services Administrator (11/2007 - 4/2008) Capita Financial Group, Leeds, West Yorkshire LS12 6NT, UK • Administrative/c ustomer service role which involves dealing with queries, requests and complaints from clients, financial advisers, and representatives of banks, brokers and investment specialists regarding status of holdings, share prices, buys, sells and transfers, and related processes. These may be received via post, fax, email or telephone and must therefore be responded to in an appropriately formal and professional manner. I learnt the role in a very short space of time and quickly became regarded as one of the most highly competent members of the team. Customer Services Agent (1/2006 - 10/2007) Barclays MLS, Leeds, West Yorkshire LS11 8DD, UK • Call-centre based role: involved handling calls from customers, brokers, solicitors, and staff relating to the processing of new mortgage loan applications and the status of existing mortgages. Included problem-solving, relaying precise information, dealing with complaints, and associated administrative duties; became experienced enough to be trusted to resolve “escalation†issues and ensure standard service levels were adhered to. Often tasked with aiding training and development of new staff, was able to assist various departments whenever business levels dictated. Temporary Christmas Sales Assistant (12/2005 - 1/2006) Harveys Furnishings, Huddersfield, West Yorkshire HD1 6PE, UK • Employed at furnishings department store during “January Salesâ€. Established and secured sales leads by ensuring high standard of service maintained, sales area well-presented and that I could be relied upon to give information and advice on products available Volunteer (10/2005 - 12/2005) YMCA Bangalore CIC Project, Murphy Town, Bangalore, Karnataka, INDIA • Gained experiences, and discovered new abilities, as volunteer at shelter/day centre for street children in Murphy Town, Bangalore, India. Established daily lessons in conversational English, and arranged sports and other activities; also travelled around city to visit other centres, delivering food, clothes, donations, and English lessons. Strengthened organisational skills through planning and arranging festival day, attended by over 200 children, which included a cricket tournament, singing and dancing competitions, traditional Indian games and other fun events. Volunteer (8/2005 - 10/2005) Themba Care, Cape Town, Western Cape, SOUTH AFRICA • Themba Care is a Cape Town-based hospice providing palliative care for children and babies affected by HIV/AIDS and support for their families. Extremely rewarding role involved driving (taking patients to and from hospital/clinic appointments, collecting supplies, groceries and donations, etc); helping with childcare (e.g. nappy changing, feeding and playing, administering ARVs) and monitoring growth and health of individual children and babies. Taught lessons in English and “life-orientation†at neighboring school, was responsible for the preparation and marking of end-of-term examination
Other information
Have documents prepared (apostilled criminal record check, transcripts, etc)
Resume posted: December 18, 2009
